Discreet & Personalized Service Training
of Boutique & Villa Staff

The hotel sector is the "the ultimate people business"

It is undoubtedly a key aspect of the Boutique hotel sector. Luxury Boutiques need to provide a high level of service which is not just "personalized service" instead, "discreet & intimate personalized service" that anticipates and understands guests' needs in an unobtrusive manner.

The service makes the difference between a very nice hotel and a memorable hotel that a guest leaves wanting to return...

Our Training is designed for both management and front line staff, the series incorporates role-playing, team building exercises, video filming and critiquing, as well as developing recovery service scenarios with potential solutions.

The areas of discrete & personalized service training includes;